Privacy Policy & Collection Notice
Craig Cochrane Buyers Agency
Website: https://www.craigcochrane.cc
Email: craig@craigcochrane.cc
Legal Entity:
Effective Date: 17 October 2026
1. Introduction
Craig Cochrane Buyers Agency (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information responsibly, transparently and in accordance with applicable Australian privacy laws.
We recognise that purchasing property is a significant financial decision and that clients may entrust us with confidential personal, financial and property-related information.
This Privacy Policy and Collection Notice explains how we collect, use, store, disclose and protect personal information, including how you may access or correct your information or raise privacy concerns.
Our services include independent buyers agency representation, property research, acquisition assistance, investment property sourcing, property strategy, negotiation, inspections and associated property advisory services.
We operate across New South Wales, Queensland and Victoria, subject to applicable licensing and regulatory requirements.
This policy applies to our website visitors, prospective clients, existing clients, referral partners and other individuals who interact with our business.
2. Who We Are
Craig Cochrane Buyers Agency
Legal Entity:
ABN:
Website: https://www.craigcochrane.cc
Email: craig@craigcochrane.cc
Craig Cochrane Buyers Agency provides personalised property acquisition services designed to assist clients in making informed property purchasing decisions.
Our services may include:
- Residential and investment property acquisition
- Property research and market analysis
- Property investment strategy and goal setting
- Property sourcing and shortlisting
- Property inspections and due diligence
- Negotiation and auction representation
- Property portfolio assessments
- Coordination with mortgage brokers, conveyancers, solicitors, accountants and other property professionals
- Renovation and project coordination where agreed
- Other property-related services offered through our business
3. What Personal Information We Collect
We collect personal information reasonably necessary to provide our services, manage client relationships, respond to enquiries and meet our legal obligations.
Depending on the nature of your enquiry or engagement, this may include:
- Full name
- Telephone number and email address
- Residential and postal address
- Date of birth, where required
- Occupation and employment information
- Property ownership and investment history
- Property purchasing goals and preferences
- Property requirements and preferred locations
- Property budgets and purchasing timeframes
- Financial circumstances and borrowing capacity
- Loan and finance information
- Existing property portfolio information
- Trust, company or self-managed superannuation fund information
- Identification and verification documents where required
- Contracts, correspondence and transaction information
- Communications with our business
- Referral information from professional service providers
We only seek sensitive information where reasonably necessary and permitted by law.
Where consent is required for collecting sensitive information, we will obtain it.
4. How We Collect Personal Information
4.1 Information Collected Directly From You
We may collect information when you:
- Visit our website
- Submit an online enquiry
- Complete a property requirements questionnaire
- Book a consultation
- Contact us by telephone, email or SMS
- Communicate through social media
- Attend meetings or video consultations
- Engage our buyers agency services
- Complete client onboarding documentation
- Enter into an agreement with us
- Provide information during property research or acquisition activities
4.2 Information Collected From Third Parties
Where reasonably necessary, we may obtain information from:
- Mortgage brokers and finance providers
- Accountants and financial advisers
- Solicitors and conveyancers
- Real estate agents and property managers
- Property research and data providers
- Building and pest inspectors
- Property valuers and consultants
- Referral partners
- Government agencies and public registers
- Other professionals involved in a property transaction
We collect information from third parties where authorised, reasonably expected or otherwise permitted by law.
4.3 Information Required by Law
Certain information may be required to satisfy legal, regulatory, licensing, identification, recordkeeping or anti-money laundering obligations where applicable.
We will explain the purpose of collecting such information when reasonably required.
5. How We Use Your Personal Information
We may use personal information to:
- Respond to enquiries and consultation requests
- Understand your property requirements
- Develop property purchasing strategies
- Research and identify suitable properties
- Assess market conditions and investment opportunities
- Conduct property inspections and due diligence
- Prepare property research and acquisition reports
- Negotiate property purchases
- Coordinate property transactions
- Communicate with selling agents and other professionals
- Facilitate introductions to finance, legal and property service providers
- Manage client relationships and service agreements
- Maintain client records and CRM systems
- Provide updates and relevant property information
- Improve our website and services
- Conduct marketing activities where permitted
- Meet legal and regulatory obligations
- Resolve disputes and respond to complaints
We will not use personal information for unrelated purposes unless permitted by law or authorised by you.
6. Automated Systems, Artificial Intelligence and Technology
Craig Cochrane Buyers Agency may use technology to improve operational efficiency, property research and client communication.
These systems may include:
- Customer relationship management software
- Artificial intelligence tools
- Property research and market analysis platforms
- Document management systems
- Website analytics
- Marketing automation software
- Cloud-based business applications
Technology may assist with analysing property information, managing enquiries, preparing reports, maintaining records and supporting administrative tasks.
Where personal information is processed using external technology providers, we take reasonable steps to assess relevant privacy and security arrangements.
AI-generated research and recommendations are subject to appropriate human review and should not be treated as a substitute for independent professional assessment.
7. Disclosure of Personal Information
We may disclose relevant personal information to third parties where reasonably necessary to provide our services, with your authority or as permitted or required by law.
These parties may include:
- Mortgage brokers and lenders
- Solicitors and conveyancers
- Accountants and financial advisers
- Real estate agents
- Property managers
- Building and pest inspectors
- Property valuers
- Surveyors and consultants
- Insurance providers
- Website hosting and IT providers
- CRM and cloud software providers
- Marketing and communication providers
- Government and regulatory authorities
We seek to limit disclosures to information reasonably necessary for the relevant purpose.
We do not sell personal information to third parties.
8. Overseas Disclosure and Cloud Storage
Some technology, website hosting, CRM, communication or cloud service providers may store or process information outside Australia.
Where overseas disclosure occurs, we take reasonable steps to assess the privacy and security arrangements of relevant service providers and comply with applicable Australian privacy obligations.
Where required, we will provide further information about overseas disclosures and the countries involved.
9. What Happens if You Do Not Provide Information?
You may choose not to provide certain requested information.
However, this may affect our ability to:
- Assess your purchasing requirements
- Prepare a suitable property strategy
- Research properties relevant to your circumstances
- Conduct inspections or due diligence
- Negotiate on your behalf
- Complete client identification requirements
- Coordinate property transactions
- Provide some or all of our services
We will explain where particular information is necessary for a service or legal requirement.
10. Personal Information About Other People
If you provide information about another person, such as a spouse, partner, family member, co-purchaser or business associate, please ensure you are authorised to share that information.
We will handle information about other individuals in accordance with this Privacy Policy and applicable privacy laws.
11. Anonymity and Pseudonymity
Where practical and lawful, you may make general enquiries anonymously or using a pseudonym.
However, identification may be necessary when engaging buyers agency services, entering into agreements, negotiating transactions or satisfying regulatory obligations.
12. Cookies, Website Analytics and Tracking
Our website may use cookies and similar technologies to improve website functionality, analyse visitor activity and measure marketing performance.
Depending on the technologies enabled, these may include:
- Google Analytics
- Google Ads tracking
- Meta/Facebook Pixel
- Website performance tools
- CRM tracking systems
- Advertising and remarketing technologies
These technologies may collect information such as browser type, device information, pages visited, referral sources and website interactions.
You may manage or disable cookies through your browser settings and any consent controls provided on our website.
Disabling certain cookies may affect website functionality.
13. Links to Third-Party Websites
Our website may contain links to external websites, including property portals, government agencies, professional service providers and other relevant resources.
We are not responsible for the privacy practices, content or security of independently operated third-party websites.
We recommend reviewing the privacy policies of external websites before providing personal information.
14. Information Security
We take reasonable steps to protect personal information against misuse, interference, loss, unauthorised access, modification and disclosure.
Depending on the systems used, security measures may include:
- Secure website connections
- Password-protected systems
- Access controls
- Secure cloud storage
- Restricted access to client records
- Software security updates
- Data backup and recovery procedures
- Secure document management
- Appropriate staff and contractor access restrictions
While we take reasonable precautions, no electronic transmission or storage system can be guaranteed to be completely secure.
Where a data breach occurs, we will assess and respond to it in accordance with applicable legal requirements, including notification obligations where relevant.
15. Retention and Disposal of Personal Information
We retain personal information for as long as reasonably necessary to provide our services, maintain business records, resolve disputes and comply with legal or regulatory requirements.
When personal information is no longer required and we are not legally required to retain it, we take reasonable steps to securely destroy or de-identify it.
16. Marketing Communications and Opt-Out
Craig Cochrane Buyers Agency may provide clients and prospective clients with property-related information, including:
- Property market updates
- Investment property research
- Property acquisition opportunities
- Educational articles
- Property purchasing strategies
- Buyers agency service information
- Relevant business announcements
Marketing communications may be delivered by email, SMS, telephone or digital advertising where permitted by law.
You may opt out of direct marketing at any time by:
- Selecting an unsubscribe link
- Replying STOP to applicable SMS messages
- Emailing craig@craigcochrane.cc
We will respect applicable marketing preferences and legal requirements.
17. Accessing and Correcting Your Information
You may request access to personal information we hold about you.
You may also request correction of information that is inaccurate, incomplete, irrelevant, misleading or outdated.
Requests can be submitted by email to:
We may request appropriate identity verification before releasing personal information.
Requests will be handled in accordance with applicable privacy legislation.
18. Privacy Complaints
If you have concerns about how Craig Cochrane Buyers Agency collects, uses, stores or discloses personal information, please contact us.
We will review your complaint and seek to resolve it within a reasonable timeframe.
If you remain dissatisfied, you may be entitled to contact the Office of the Australian Information Commissioner (OAIC).
Website: https://www.oaic.gov.au
Telephone:
19. Changes to This Privacy Policy
We may amend this Privacy Policy from time to time to reflect changes in our services, technology, business operations or legal requirements.
The current version will be published on our website.
Where appropriate, we may provide additional notification of significant changes.
20. Contact – Privacy Enquiries
Craig Cochrane Buyers Agency
Legal Entity: [Insert registered legal entity]
ABN: [Insert ABN]
Website: https://www.craigcochrane.cc
Email: craig@craigcochrane.cc
For privacy enquiries, access requests, correction requests or complaints, please contact us using the email address above.
21. Acknowledgement
By using our website or engaging with Craig Cochrane Buyers Agency, you acknowledge that this Privacy Policy explains how we handle personal information.
Where consent is required by law, we will seek that consent separately or through an appropriate consent mechanism.
22. General Disclaimer
Information provided by Craig Cochrane Buyers Agency is intended to assist clients with property research, purchasing decisions and acquisition-related matters.
Unless expressly authorised and appropriately licensed, our services do not constitute:
- Personal financial product advice
- Legal advice
- Taxation advice
- Accounting advice
- Credit assistance or mortgage advice
Clients should seek independent professional advice from appropriately qualified advisers when required.
Property investment involves financial and market risks. Property values, rental returns, market conditions and investment outcomes may change over time.
Past performance is not a guarantee of future results.
Craig Cochrane Buyers Agency
Smarter Property Decisions. Brighter Futures.
© 2026 Craig Cochrane Buyers Agency. All rights reserved.